Terms of service

Terms of Service

Last Updated: September 23, 2026

Welcome to Afzaal Shaheen. By accessing our website, placing an order, or purchasing our products, you agree to the following Terms of Service. Please read these terms carefully before completing your purchase.

1. About Afzaal Shaheen

Afzaal Shaheen is a clothing brand offering premium unstitched fabrics, including Wash & Wear, Cotton, and other selected collections.

All products displayed on our website are subject to availability.

2. Product Information

We make every effort to ensure that product descriptions, images, colors, prices, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your screen, device, lighting, or display settings.

  • Fabric texture and appearance may vary slightly from photographs.

  • Product availability may change without prior notice.

  • Afzaal Shaheen reserves the right to correct any errors in product information, pricing, or availability.

3. Orders

When you place an order, you are making a request to purchase the selected products.

An order is considered confirmed only after it has been accepted and verified by Afzaal Shaheen.

We reserve the right to cancel or decline an order in circumstances including:

  • Incorrect or incomplete customer information

  • Product unavailability

  • Pricing or website errors

  • Suspicious or fraudulent activity

  • Failure to confirm the order when confirmation is required

If an order is cancelled after payment has been received, any applicable refund will be handled according to our refund policy.

4. Pricing & Promotions

All prices displayed on our website are in Pakistani Rupees (PKR) unless stated otherwise.

Promotional offers, discounts, and sale prices:

  • May be available for a limited period.

  • May apply only to selected products.

  • Cannot necessarily be combined with other promotions.

  • May be changed or withdrawn without prior notice.

The price applicable to an order is the price confirmed at the time of purchase.

5. Payment

Customers must provide accurate payment and billing information.

Depending on the payment methods available on our website, payment may be required:

  • In advance through an available online payment method; or

  • Through Cash on Delivery, where available.

Orders may be held, cancelled, or require additional verification if payment information cannot be verified.

6. Delivery

We deliver orders to serviceable locations within Pakistan through available delivery partners.

Delivery times may vary depending on:

  • Customer location

  • Courier operations

  • Weather conditions

  • Public holidays

  • Order verification

  • Unforeseen circumstances

Once an order has been handed over to the courier, delivery is also subject to the courier's operational conditions.

Customers are responsible for providing a complete and accurate delivery address and contact number.

7. Order Verification

For certain orders, our team may contact the customer by phone, WhatsApp, SMS, or another available communication method to verify the order.

If the customer cannot be reached or the provided information cannot be verified, Afzaal Shaheen may delay or cancel the order.

8. Exchange & Return Policy

Our exchange and return terms apply only to products that meet the conditions specified in our Exchange & Return Policy.

Before returning or exchanging an item, customers should contact Afzaal Shaheen customer support and obtain confirmation of the applicable procedure.

Products intended for exchange or return must generally be:

  • Unused

  • Unwashed

  • Unaltered

  • In their original condition

  • Accompanied by original packaging, tags, and other applicable accessories

Cut, stitched, altered, washed, damaged, or otherwise used fabric may not qualify for exchange or return.

Any special-sale or promotional products may have different exchange or return conditions, which will be communicated where applicable.

9. Damaged or Incorrect Items

If you receive an incorrect, defective, or visibly damaged product, please contact us as soon as possible after delivery.

Customers may be asked to provide photographs or videos of the product and packaging so that our team can investigate the issue.

Any resolution will be determined after verification of the reported issue and in accordance with our applicable exchange/return policy.

10. Customer Responsibilities

Customers agree to provide accurate:

  • Full name

  • Contact number

  • Delivery address

  • Email address, where required

  • Payment information, where applicable

Afzaal Shaheen is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

11. Website Use

Customers must not:

  • Use our website for unlawful purposes.

  • Attempt to gain unauthorized access to our website or systems.

  • Copy, reproduce, or misuse our website content without permission.

  • Interfere with the security or operation of our website.

  • Use our brand name, logos, images, or content for unauthorized commercial purposes.

12. Intellectual Property

All content on the Afzaal Shaheen website, including but not limited to:

  • Brand name

  • Logo

  • Product photographs

  • Graphics

  • Videos

  • Designs

  • Written content

  • Promotional materials

is owned by or used by Afzaal Shaheen with appropriate rights and may not be reproduced, copied, modified, or commercially used without prior written permission.

13. Third-Party Services

Our website may use third-party services such as payment providers, delivery companies, hosting providers, analytics services, or other technology providers.

These services may operate under their own terms and privacy policies.

Afzaal Shaheen is not responsible for independent policies or actions of third-party service providers.

14. Limitation of Liability

Afzaal Shaheen will take reasonable steps to provide accurate product information and process orders responsibly.

However, we are not responsible for delays, interruptions, or losses caused by circumstances beyond our reasonable control, including courier delays, natural events, technical failures, public holidays, or other unforeseen circumstances.

15. Changes to These Terms

Afzaal Shaheen reserves the right to update or modify these Terms of Service at any time.

Any updated terms will be published on our website with the revised date.

Customers are encouraged to review these terms periodically.

16. Privacy

Customer information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may need to be processed for purposes such as order confirmation, payment processing, delivery, customer support, and other legitimate business operations.

17. Contact Us

For questions regarding these Terms of Service, orders, exchanges, returns, or other customer-support matters, please contact Afzaal Shaheen through the official contact information provided on our website.

Afzaal Shaheen
Premium Clothing & Unstitched Fabrics

Website: [Your Website]
Email: [Your Email]
Phone/WhatsApp: [Your Contact Number]

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.