Refund policy

Return & Refund Policy

Last Updated: September 23, 2026

At Afzaal Shaheen, we want our customers to have a smooth and reliable shopping experience. Please read the following Return, Exchange, and Refund Policy before placing your order.

1. Returns & Exchanges

We accept returns or exchanges only when the product received is:

  • Defective or damaged

  • Incorrect or different from the product ordered

  • Missing an item from the confirmed order

Any return or exchange request must be reported to Afzaal Shaheen customer support within 48 hours of receiving the order.

2. Product Condition

For an exchange or return to be considered, the product must be:

  • Unused and unwashed

  • Unstitched and unaltered

  • In its original condition

  • Returned with original packaging and tags, where applicable

Products that have been cut, stitched, altered, washed, used, damaged, or otherwise modified by the customer will not be eligible for return or exchange.

3. Wrong or Damaged Product

If you receive a wrong or damaged product, please contact us within 48 hours of delivery.

Customers may be required to provide clear photographs or a video of the product, packaging, and shipping label for verification.

After verification, Afzaal Shaheen will determine the appropriate resolution, which may include an exchange or refund where applicable.

4. Change of Mind

Returns or refunds due to a change of mind, personal preference, or selecting the wrong color/design may not be accepted.

Please carefully review the product details, color, size, and quantity before placing your order.

5. Sale & Promotional Products

Products purchased during special sales, promotional campaigns, clearance offers, or discounted promotions may be subject to different return or exchange conditions.

Any special conditions applicable to a promotional product will be communicated at the time of purchase.

6. Refunds

If a refund is approved, the refund amount will be processed using the applicable refund method available to Afzaal Shaheen.

Shipping or delivery charges may not be refundable unless the return is due to an error or issue attributable to Afzaal Shaheen.

Refund processing time may vary depending on the payment method and financial institution.

7. Return Shipping

If the return or exchange is confirmed to be due to an error by Afzaal Shaheen or a verified product defect, we will provide the applicable return instructions.

For other situations where a return is approved, the customer may be responsible for applicable return shipping charges.

8. Order Cancellation

Customers should contact Afzaal Shaheen as soon as possible if they wish to cancel an order.

Once an order has been processed, dispatched, or handed over to the courier, cancellation may no longer be possible.

9. How to Request a Return or Refund

To request a return, exchange, or refund, please contact us through our official customer-support channel and provide:

  • Order number

  • Customer name

  • Contact number

  • Reason for the request

  • Clear photographs/videos, where applicable

Our team will review the request and guide you through the next steps.


 

12. Contact Us

For return, exchange, or refund inquiries, please contact:

Afzaal Shaheen
Premium Clothing & Unstitched Fabrics

Website: [Your Website]
Email: [Your Email]
Phone/WhatsApp: [Your Contact Number]

By placing an order with Afzaal Shaheen, you acknowledge and agree to this Return & Refund Policy.